Question 1

Do I need a visa to travel to China?

Accepted Answer

China now offers visa-free entry for citizens of many countries. Check with your local Chinese embassy for the latest policy for your nationality. Our team can also provide guidance based on your specific situation.

Question 2

How do I book a route and guide?

Accepted Answer

Simply browse our routes page, select a route you like, choose an available guide, fill in your travel details, and pay securely via Stripe. You'll receive a confirmation email immediately.

Question 3

Can I customize the itinerary?

Accepted Answer

Absolutely! All our routes are 100% customizable. You can discuss your preferences with your guide before the trip, and adjust the pace, activities, and dining options to your liking.

Question 4

What languages do the guides speak?

Accepted Answer

Our guides speak English, Chinese, Japanese, Korean, French, German, Spanish, and more. Each guide's profile lists the languages they speak and their proficiency level.

Question 5

How does payment work?

Accepted Answer

We use Stripe for secure payments. You can pay with any major credit card. Payment is processed securely, and you'll receive a receipt by email.

Question 6

What's the cancellation policy?

Accepted Answer

Free cancellation up to 7 days before your trip start date. Cancellations within 7 days receive a 50% refund. Cancellations within 48 hours are non-refundable. Contact us for extenuating circumstances.

Question 7

Is travel insurance included?

Accepted Answer

Travel insurance is not included in the route price. We strongly recommend purchasing comprehensive travel insurance before your trip.

Question 8

Can I book a guide without a pre-made route?

Accepted Answer

Yes! You can browse our guides and contact them directly to create a fully custom itinerary. Just select a guide and mention your preferences when booking.

Frequently Asked Questions

Frequently Asked Questions